To Have Or Not to Have an Accommodation Classification System in Slovenia

Maja Uran Maravić

Abstract


An accommodation classification system is a tool to sustain a high quality of accommodation services and to inform tourists about it. There are numerous hotel classification systems worldwide, and many are frequently amended. The purpose of this study is to collect destination stakeholders’ opinions about the changes to the existing accommodation classification system and how best to implement them. Opinions were collected via an online questionnaire, mailed to the web addresses of 1,475 accommodation providers, tourism organizations, and classification assessors in Slovenia. The results are presented using descriptive statistics. Findings show that themajority of respondents support amandatory classification system,which should be used for informing tourists and not for taxation purposes. Respondents believe that the system should be administered by the relevant government ministry. They accept the idea that only national experts should assess accommodation facilities. Themajority of respondents favour a harmonized European system of hotel classification: Hotelstars. Tourism is an evolving process, which requires frequent changes and adaptation of tourism stakeholders. Successful implementation demands collaboration of all stakeholders involved.

Keywords: accommodation classification system, hotel industry, Slovenia, Hotelstars


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