SANGPIKUL, Aswin. Understanding Dissatisfied Customers’ Expectations of Spa Service Quality. Academica Turistica - Tourism and Innovation Journal, [S. l.], v. 15, n. 2, 2022. Disponível em: https://academica.turistica.si/index.php/AT-TIJ/article/view/418. Acesso em: 17 jun. 2024.