KRIZAJ, Dejan. Integration of Quality, Continuous Improvement, and Innovation in Tourism: The QCII Model. Academica Turistica - Tourism and Innovation Journal, [S. l.], v. 13, n. 1, 2020. Disponível em: https://academica.turistica.si/index.php/AT-TIJ/article/view/140. Acesso em: 3 may. 2024.